# Lexa

> Lexa is an AI-powered concierge for hotels. It replies to guest requests on WhatsApp, Telegram and phone in 3 seconds, in 60+ languages, 24/7. It resolves up to 70% of routine requests automatically, routes the rest to the right staff member, catches dissatisfaction before it becomes a bad review, and grows revenue 10–20% through personalized upselling.

Website: https://lexalabs.ai
Contact / demo requests: book a 15-minute demo via the website form.

## What Lexa does

- **Multilingual omni-channel AI concierge** — guests message in WhatsApp, Telegram or call by phone; Lexa replies in their language (60+ supported, including Arabic, Chinese, Russian, Spanish, English, etc.).
- **Average reply time:** 3 seconds.
- **Automation rate:** up to 70% of guest requests are resolved without staff involvement.
- **Upsell impact:** +10–20% to average check via personalized offers based on guest history.
- **Reputation shield:** asks for a 1–5 rating after every closed ticket and tags conversations (praise / complaint / idea), so management catches problems on check-in day instead of in a 2-star review a week later.
- **Front-desk workload:** reduced by ~30%.

## How it works (5 steps)

1. **Answers in 3 seconds, 24/7, in 60+ languages.** Telegram, WhatsApp and phone — instant replies. No queues, no night shifts, no language barrier.
2. **Handles up to 70% of requests without staff.** Lexa learns the hotel's menus, schedules, policies and room inventory, answers within brand standards, and escalates complex cases to a manager. It never guesses — if it doesn't know, it asks a human.
3. **Offloads the front desk and routes tickets on its own.** Identifies the request type and dispatches to the right department. Staff get push notifications in their messenger; managers see every team task in one dashboard.
4. **Catches problems before they reach Booking.** After closing a ticket Lexa asks for a 1–5 rating and tags the conversation. Management is alerted to dissatisfaction in real time.
5. **+10–20% average check through personal upsell.** Remembers guest preferences between visits (SPA, wine, room type, services) and proactively suggests relevant upgrades on the next booking.

## Key features

### For guests
- Multilingual omni-channel AI (WhatsApp, Telegram, phone) in 60+ languages.
- Personalized upselling based on stay history.
- Room service ordering directly in chat or by phone.
- SPA & service booking with real-time availability.
- Housekeeping & maintenance requests with automatic ticket assignment and ETA.

### For staff / operations
- Task board: every guest request becomes a trackable task (Pending → In Progress → Completed).
- Smart auto-assignment via round-robin across on-shift employees and specializations.
- Staff schedule & shifts: Lexa only assigns tasks to people actually working.
- Live chat & call takeover: any manager can jump into a conversation and replace the AI.
- Multi-channel staff alerts with one-tap "Start" and "Complete" buttons.

### For leadership / management
- Sentiment analysis on every message and call transcript (positive / negative / suggestion).
- Reputation shield with proactive follow-ups.
- Performance & sales analytics: task completion rates, staff performance, AI-driven revenue.
- Multi-property support from one centralized platform.

## Setup & integrations

- **Time to live:** ~24 hours, no IT team required.
- **Onboarding:** upload PDFs, DOCX, or paste a URL. Lexa learns the hotel's policies, menus and services in minutes.
- **Integrations:** PMS systems, CRM platforms, Restaurant POS, WhatsApp Business API, Telegram Bot API, Cloud Telephony (VoIP).
- **No rip-and-replace** — Lexa plugs into the existing stack.

## Brand voice & accuracy

- Lexa speaks in the hotel's voice, not generic AI.
- It does **not hallucinate**: it only answers from verified documents, otherwise escalates to a human.
- Trained from the hotel's own materials in seconds.

## Lexa vs traditional front desk

| Feature | Without Lexa | With Lexa |
|---|---|---|
| Guest response time | 1–2 minutes | Under 10 seconds |
| Languages supported | 2–3 (staff-dependent) | 50+ (automatic) |
| Communication channels | Phone only | WhatsApp, Telegram & Phone |
| Sales & upselling | Passive, limited guest knowledge | Proactive, based on guest history |
| Lost requests | 10–15% missed | 0% — every request tracked |
| Staff coordination | Manual calls / notes | Auto-assigned with notifications |
| Night shift coverage | Limited or none | Full 24/7 AI coverage |

## FAQ

**Does Lexa really help with sales?** Yes. Lexa remembers guest preferences (SPA visits, breakfast orders, etc.) and intelligently suggests rebooking, increasing internal sales.

**Can Lexa answer phone calls?** Yes. It integrates with telephony to handle voice requests, answer FAQs and create tasks just like in chat.

**What if the AI gives a wrong answer?** Lexa only answers from verified documents. If unsure, it automatically escalates to a manager.

**How long does setup take?** Most hotels are live within 24 hours.

**Do we need to change our existing systems?** No — Lexa integrates with the current PMS and CRM.

**What languages does it support?** 60+ languages natively.

**What about data privacy?** Fully GDPR compliant. Guest data is encrypted and secure.

## Pricing & access

- Free pilot available.
- No credit card required to start.
- Live within 24 hours.

## Company

Lexa is built by founders with hospitality and AI backgrounds:

- **Alexander Pivnenko** — Co-founder. Former McKinsey consultant. 1,000+ nights spent in hotels.
- **Ramil Yarullin** — Co-founder. Former Staff Machine Learning Engineer at Intercom; previously at Google and Yandex, building AI systems used by millions.

## Legal

- Privacy policy: https://lexalabs.ai/privacy
- Terms of use: https://lexalabs.ai/terms
- © 2026 Lexa. All rights reserved.